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Tuggy Refresh Service

Is your dog’s favourite Tug-E-Nuff toy looking a bit tired

It’s time for a Tuggy Refresh! Give your dog’s best loved tugs a new lease of life with our eco-friendly repair service. 

About this service

Our tug toys are created to withstand many hours of enthusiastic play. Over time, the bite area can wear down - this is completely normal. However, it shouldn’t mean the toy ends up in the bin.

At Tug-E-Nuff, we’re passionate about doing everything we can to help the environment and minimise waste. Our skilled workshop machinists can work their magic to get your tuggy back to its best. 

What does the service include? 

Our machinists will take off and replace the bite area of your toy. After all, that’s the bit which your dog loves best!

Please note: this service will not include repairs to the fundamental structure of the toy such as the handle, bungee cord or webbing. We can replace squeakers for an additional fee.

What are the benefits? 

When you find a training toy that works for your dog, you won’t want to let it go. Our Real Fur Refresh Service is a way of putting back the motivational power into well-loved tuggies so they can keep helping you get results. 

This is also a small but important way to help the environment and reduce waste. 

How much does it cost? 

The cost of this service is £15 per product including P&P (however, posting the item to us will be at your own expense)

Which toys can this be used for? 

This service is for our tuggies made with real fur - either rabbit skin or sheepskin - and our faux fur collection.

How it works…

There are a few simple steps to follow before we can bring your old toy back to life…

1. Email us

Email us on hello@tug-e-nuff.co.uk with several clear photos of the item in good lighting so we can check for any damage of webbing/handle that may prevent us repairing your toy.

2. Send photos

We will review your photos and If we’re happy with the overall condition we’ll reply to let you know the address to send the product back to us (if the condition is too poor for repair, we’ll let you know too). Posting the toy to us will be at your own expense, but return postage of the repaired toy will be covered by us. 

3. Wash the toy

Before you post your toy, please wash it thoroughly — dirty toys won’t go through our machines. Most toys can go in the washing machine on a cool cycle, separate from any other items. 

4. Include a note

Please include a note in your parcel stating that you require the Tuggy Refresh Service, along with your name, contact details and address.

5. Quality check

Once the product arrives at our warehouse we will look over this a final time to check the condition. If at this stage we find any severe damage to the main structure of the toy, unfortunately this will be unable to be fixed and the toy will not be returned to you. If this happens, you will not be charged and, as a goodwill gesture, we’ll give you a 20% off voucher for a brand new tug..

6. Pay your invoice

If we are happy to proceed we will send you an invoice for payment. As soon as this is paid we will begin working on your toy.

7. Wait for your refreshed toy!

Please allow at least 7 working days for us to complete your repair. You will receive email notification once this has been posted back to you. Happy playing!