Customer Support

Shipping & Returns


UK shipping information

European shipping information

International shipping information

Shipments lost in the post


Our 'We've Got You Covered' money back promise

How we deal with returns

General Information

How we deal with reviews

Cancellation policy

Updating your account details

Unsubscribing from our mailing list



Why isn't my review showing on your website?

Contacting us

Do you have a shop?

How can I make a complaint?


How can I pay for my order?

What currency will I be charged in?


Can I wash my tuggy?

Can you make a toy to my custom requirements?

Where do your real furs come from?

Will a real fur toy encourage my dog to chase wild animals?


Can I become a stockist?

Can I become a distributor?


I forgot to apply a discount code, what can I do?

How do I return an item?

I live locally can I collect my order?

Can I cancel or make a change to my order?

Where is my order?

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