Customer Support

Shipping & Returns

Shipping

UK shipping information

European shipping information

International shipping information

Shipments lost in the post

Returns

Our 'We've Got You Covered' money back promise

How we deal with returns

General Information

How we deal with reviews

Cancellation policy

Updating your account details

Unsubscribing from our mailing list

FAQs

Reviews

Why isn't my review showing on your website?

Contacting us

Do you have a shop?

How can I make a complaint?

Payment

How can I pay for my order?

What currency will I be charged in?

Products

Can I wash my tuggy?

Can you make a toy to my custom requirements?

Where do your real furs come from?

Will a real fur toy encourage my dog to chase wild animals?

Stockists

Can I become a stockist?

Can I become a distributor?

Orders

I forgot to apply a discount code, what can I do?

How do I return an item?

I live locally can I collect my order?

Can I cancel or make a change to my order?

Tug Club Rewards

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